How do I contact Customer Support?
If you can't find the answer to your question on our help site, you can always get in touch with a customer support representative by email.
Send in your question using our Submit a request form anytime.
When you contact Customer Support, please include the following information:
- Your Cascade User ID.
- A description of the issue.
After you submit the form, you will get an automatic response confirming that we’ve received your question.
We reply to questions in the order that they were received, so response times can vary depending on how busy we are. We do our best to respond as quickly as possible!